Guide
How digital phone lines work
If you use a mobile phone, you already know the basics: a phone number, calling, texting, voicemail. A digital phone line (sometimes called VoIP) does the same job for a Canadian local number — but it uses your internet connection instead of a separate old phone wire or an expensive mobile plan.
Digital vs mobile: same habits, different bill
Mobile plans bundle data, roaming, and device subsidies — great for life on the go, but not cheap when all you need is a stable business or home number with predictable costs.
A digital phone line focuses on voice and SMS for that number: inbound and outbound minutes, optional voicemail to email, and apps or a browser webphone so you can answer on a PC, tablet, or phone — without paying mobile-carrier rates for a second line.
What you need
- A broadband internet connection (home or office)
- A Canadian local number from ViveTel
- Your choice of softphone on Windows, Android or iOS app, desk phone, or our customer portal webphone
Why it’s usually less expensive than “another mobile line”
Mobile carriers price second lines and business add-ons high. Digital phone services use simple monthly packages — minutes and SMS included — so you see one predictable bill instead of a stack of surcharges.
You still get real 10-digit calling and SMS for codes and everyday messages; you’re not buying a data plan you don’t need for your desk or storefront.
Fair use on “unlimited” inbound
Our packages advertise unlimited inbound for normal home or small-business use. Very high volumes (for example call-centre traffic) need a different type of service — see our fair use section on the homepage.