Privacy Policy
Last updated: June 16, 2026
ViveTel (“the App”) is a Voice over IP (VoIP) softphone provided by ImmCase Digital Solutions (“we”, “us”, “our”). This Privacy Policy explains what information the App collects, how it is used, and the choices you have. By using the App you agree to this policy.
The App is a client for the ViveTel calling service. You sign in with an account provided to you, and the App connects to our telephony servers to make and receive calls and messages.
Information We Collect
We collect only what is needed to provide telephone service:
- Account information. The email address and password you enter to sign in. Your password is sent over an encrypted connection to authenticate you and is not stored by the App in readable form; we store a session token on your device to keep you signed in.
- Telephony account details. Your assigned phone number(s) (DID), SIP username, and the credentials needed to connect to the calling service, which the App retrieves from our servers after you sign in.
- Microphone audio. During a call, the App accesses your device microphone to transmit your voice to the other party in real time. The App does not record, save, or upload your call audio. Audio is only used for the live call.
- Call and message activity. To show your recent calls and messages, the App displays call history (date, time, phone number, direction, and duration) and SMS text messages associated with your account, as provided by the service. This activity is processed by our telephony systems to route and deliver your calls and messages.
- Push notification token. A device token from Google Firebase Cloud Messaging is sent to our servers so we can notify you of incoming calls and messages, including when the App is in the background.
- Technical and diagnostic data. Basic information such as connection status and error logs may be processed to keep the service working and to troubleshoot problems.
We do not collect your contacts, location, photos, or browsing history, and we do not use the App’s data for advertising.
How We Use Your Information
We use the information above to:
- Authenticate you and connect the App to the calling service;
- Place and receive your voice calls and text messages;
- Deliver incoming-call and message notifications;
- Maintain, secure, and troubleshoot the service.
Permissions the App Requests
- Microphone — to transmit your voice during calls.
- Notifications — to alert you of incoming calls and messages.
- Network/Internet — to connect to the calling service.
- Bluetooth (connect) — to use Bluetooth headsets for call audio, if you choose.
- Full-screen notification — to display incoming calls.
You can change permissions at any time in your device settings. Some features (such as making calls) will not work without the microphone permission.
Third-Party Services
The App relies on the following services to function:
- Google Firebase Cloud Messaging — delivers push notifications. Google’s handling of this data is governed by the Google Privacy Policy.
- Our telephony provider(s). Calls and text messages are carried over underlying telecommunications networks/carriers used to deliver phone service. These providers process the call/message routing information necessary to connect your communications.
We do not sell your personal information, and we do not share it with third parties except as needed to provide the calling service or as required by law.
Data Retention
We retain account and service data (such as call and message records) for as long as your account is active or as needed to provide the service and to meet legal, billing, and regulatory obligations. Session tokens stored on your device are removed when you sign out.
Data Security
We use encrypted connections (TLS) between the App and our servers and apply reasonable safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.
Children’s Privacy
The App is intended for business and general adult use and is not directed to children under 13 (or the equivalent minimum age in your country). We do not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to request that we stop processing it. To make a request, or to delete your account and associated data, contact us at the address below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you within the App.
Contact Us
If you have questions about this Privacy Policy or your data, contact: